Policies
- All Nonmembers entering our facility must have an online digital waiver filled out. We cannot allow entrance without a waiver on file. This waiver is good for 1 year. Link here.
- Everyone entering our facility must be checked in at the front or back service desk.
- Refund and Cancellations: Refund will only be given if the class is cancelled 1 week (7Days) prior to the start date. No refund or session changes will be granted within 7 days of the start date.
- Changing Rooms: Family changing rooms and boys and girls locker rooms are available for all families and/or swimmers under 14 years old. Students are to shower prior to entering the pool.
- Practicing: Swim Lessons participants are able to use the pool 15 minutes before and after class to practice all swimming skills. Children under 5 must have an adult in the water with swimmer during practice.
- Discipline: Students being unsafe, not listening or being disruptive during lessons will be subject to the following policy:
- 1st offense – Instructor will call the student’s name and enforce the rules to be followed.
- 2nd – Instructor will ask the student to sit out.
- 3rd – Instructor may ask the student to leave the swimming lessons for the day.
- Hot Tub and Sauna: Not available for guest usage.
- Missed Classes: There are no make-up lessons or refunds for missed group swim lesson classes unless classes are canceled by The Wave.
- Progression: Swimmers will receive an achievement card at the end of the session as a progress report to help determine future level. If you are unable to attend the last day of class you can contact the Aquatics Manager to arrange to pick up at a later time.
- Swim Evaluation: To help you determine what level your swimmer should be in we have a questionnaire flow sheet or you can contact Tiffany, Aquatics Manager, to schedule a swim evaluation. It is very important your swimmer is signed up for the correct level for all participants and instructors to effectively run class.
- Swim Diapers: Swim diapers must be worn by participants who are not potty trained. You may purchase a swim diaper if needed at the front or back service desk.
- When should you sign up? Each session has an open enrollment period. For the best chance to secure a spot in a session of lessons, sign up early. If you wish to continue swim lessons, you must sign up for the next session in a timely manner to secure a place. Please check in with your swim instructor frequently (before or after class) to help you determine if your swimmer is ready for the next level or should repeat the current level.
Questions, concerns or comments: Please contact Tiffany Gould, Aquatics Manager, at 406-730-6172 or Tiffany@whitefishwave.com.
