We will be updating this page when new information is available. If you have any questions not addressed here, please email us at email@example.com. We do have staff who are available to help answer your questions.
How will this affect my billing?
As a result of our voluntary closure on March 17th, all member billing will be suspended until further notice and March dues will be prorated.
Credit adjustments for March will be posted to all member accounts and will be applied to future billing once the Wave reopens. Members that have paid for a year in advance will receive an extension on their membership.
We understand that you may want to cancel your membership. The Wave offers several ways for you to freeze your account rather than canceling. Please email us at firstname.lastname@example.org with your questions, and a representative will follow up with you.
We are refunding April swim lessons. We will contact each participant to process the refund. Please email us if you have any questions.
2020 MARCH 16th
To our Wave Aquatic and Fitness Community:
Based upon the ongoing spread of COVID-19 in Montana and our region, we’ve taken the advice of public officials who are strongly urging social distancing and made a decision to temporarily close effective March 17th through March 31st. Our plan is to reopen Wednesday, April 1st.
We did not make this decision lightly, but given the circumstances we believe it is the most responsible way to control the COVID-19 outbreak in our community. Our overarching concern is the health of our Wave community.
What about our Staff?
Please be assured that The Wave is paying employees during the closure so that we can continue to provide them financial stability.
What about my Membership?
Our management team is working around the clock to provide value so that you can 1) stay active and 2) avoid cancelling your membership. This includes virtual offerings from Les Mills free to our members because of our relationship with this vendor. For the time that we are closed we plan to add credit to your member dues for that time after we reopen. Prepaid programs will be refunded accordingly.
Why should I not cancel my Membership?
We understand that online workouts are not what you signed up for – you are a Wave member because of the community! But we are a small non-profit business, a local business, and we are committing to paying our instructors, trainers, service desk, housekeeping, childcare, and aquatic staff with the risk of no additional revenue for two weeks. If you want to support the continued health of our business and service providers, one way to do that is to maintain your membership.
That’s great and all, but I still want to cancel my membership
As regular exercisers, you understand the value of staying active. We are excited about the opportunity to roll out virtual classes so that you can continue your quest for enhanced health. Look for more details soon!
We are making every effort to respond to many questions and requests as soon as we can. Email is the best way to contact us for questions. We will post an FAQ section and updates this weekend on our website. We will also continue to post on social media and email updates.
The Wave will continue to monitor the situation and follow the recommendations of city, state and federal health authorities, with the hope of reopening as soon as possible.
We just want to take a final moment to extend our sincerest feelings of gratitude for our clients and staff during these uncertain times. Thank you for your support and understanding.
Yours in Fitness,
THE TEAM AT THE WAVE
2020 MARCH 15th
Dear Wave Community;
As a responsible partner in our community, The Wave has decided it is in the best interest of our members and employees to err on the side of caution and take the following steps to minimize large groups of people in close contact. These actions are precautionary: to date, there have been no reported cases of COVID-19 at our facility and our goal is to keep it that way. This will be in place for the next seven days. We are constantly reviewing the situation with other fitness facilities, local, state and federal agencies. We will update you, staying in close communication via email, Facebook, website and in-house postings as to when we can start these classes again.
Beginning Monday, March 16:
- Any visibly ill person will be asked to leave the facility. Please do not put us in the position to ask and stay home if you are not feeling well.
- All Group Exercise classes (Live and Scheduled In House On-Demand) will be canceled. Fitness On Demand in our studios may still be used. We ask that any group stays under 4 people and social distancing is maintained.
- We will be offering Les Mills Fitness on Demand Group Exercise Classes via an app that our members can utilize at home. We hope to have more information on this offering very soon.
- Cardio equipment may be limited - please make every effort to keep 4 to 6 feet between you and someone on another cardio piece.
- Effective March 15, 2020, the Wave may only be used by members. Single-day and 7-day guest passes will not be sold until further notice. Nonmembers enrolled in swim lessons or other programs will still be allowed entry.
- The Children's Depot Drop-In childcare will be limited to members/staff children only. This service will close if schools close.
- All Aboard Preschool will remain open with a modified itinerary limiting access to the main facility. We will follow any school closures.
- Parents Night Out and Spring Break Fitness Camp will be canceled.
- Swim team and swim lessons will continue as normal.
The Wave will maintain regular operating hours, seven days a week. The indoor pools, fitness center and drop-in childcare (members only) will remain open. All massage, individual and small-group training will proceed as normal. These hours and openings may change depending on circumstances as they unfold.
We appreciate your understanding during these difficult and uncertain times. The health and safety of our members and employees remain our highest priority.
As a reminder, here is what The Wave is doing to maintain a clean and safe environment:
- Using EPA-registered disinfectants and cleaning products that are effective against a wide variety of germs and viruses, including coronavirus.
- Conducting more frequent cleaning of regularly touched hard surfaces like door handles, countertops, handrails, children’s toys, fitness equipment, mats, etc. Our management team members are dedicating additional hours to help clean the club.
- Employing an overnight housekeeping crew to deep clean and disinfect the club from top to bottom each night while we are closed.
- Ordering a back stock of cleaning supplies to ensure no interruptions.
- Monitoring our pool chemicals ensuring optimum levels of disinfection.
- Placing hand sanitizer stations and equipment wipe stations throughout the club.
Here is what you can do:
- Any person who is feeling sick (sneezing, cough, fever) needs to refrain from visiting the Wave. This also applies to children; if your children are feeling sick please do not bring them to the facility.
- Group exercise equipment such as studio equipment, cycle bikes, TRX, yoga mats must be wiped down after each use by members/participants. We also encourage you to bring your own exercise mat if you wish. Using your own towel on top of a mat is also a good option.
- Wash your hands frequently with soap and water for 20 seconds or use a hand sanitizer that has 60-95% alcohol. This is especially important after going to the bathroom, before eating, or after blowing your nose, coughing or sneezing;
- Avoid touching your eyes, nose, and mouth;
- Cover your mouth with a tissue or your elbow if you cough or sneeze. Throw the tissue in the trash, and then wash your hands;
- Avoid shaking hands or hugging. Keep a distance of approximately 3-6 feet to anyone coughing or sneezing;
- Disinfecting wipes are available in several convenient locations around the facility. Clean and disinfect frequently touched surfaces regularly;
- Monitor the CDC and WHO (World Health Organization) websites for advisories and follow their recommendations.
- Maintain a healthy lifestyle by continuing to exercise, eating nutritiously, staying hydrated and getting adequate rest and sleep.
- Consider meditation or other forms of stress management.
At The Wave, our focus has always been to help our members live happier, healthier lifestyles – this is now more relevant and important than ever.
Art Krueger, Director
2020 MARCH 14th
Dear Wave Community;